Our Cultural Consultancy helps inform the accessibility and understanding of statutory, charity, and community services delivered to BME beneficiaries.
One of our Cultural Consultants worked alongside NHS England and TS4SE to produce a ‘patient-facing leaflet’ explaining how UK new arrivals should register with a GP.
The focus groups discussed difficulties they had experienced with accessing services generally. They contributed to the content (e.g., including web links), wording (e.g., the use of the word ‘GP’), and layout (e.g., font sizes and colours) of leaflets. They also made many suggestions about places to distribute leaflets.
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